• Are you using AOL, a Macintosh, a cellphone or PDA (handheld)?
• Tested Internet Browsers to Use
• Adobe Acrobat Reader
• Changing Your Browser's Security Settings
• Were you able to reach our services from a campus computer earlier?
• Were you able to reach our services from off-campus earlier?
• Passwords - LionsLink password AND your student number
• Windows Blocks Something for Security Reasons
• Windows popup says "Illegal Operation"
• A message says you need a plugin to view this web page.
• A message says that cookies must be accepted?
• Why is the Music or Audio File not playing?
• Other Frequently Asked Questions

• Electronic Reserves Problems, including Printing
• The Electronic Reserves screen says Sorry, cannot locate patron record when I enter my name.
• I get a blank screen when I click on the link to an Electronic Reserves document
• When I put my student number into the box on the login screen, it just comes back to the login screen again.
• I don't have Adobe Acrobat Reader
• I am told I need Java enabled or Java installed to use Electronic Reserves.
• I have trouble printing from Electronic Reserves or printing larger.
• Databases Problems
• When I put my student number into the box on the login screen, it just comes back to the login screen again.
• The database information does not print properly.
• I cannot print from the NetLibrary ebook on my screen.

If none of these steps work for you, or your problem is not listed,
please call (479) 788-7200 or 1-800-935-9341, during regular hours, or contact the Library by email for assistance.

Your "Internet Browser" is the program you use to access the Internet. For Windows users, the most common one is Internet Explorer, but there are alternatives.

Library pages have been tested for viewing with:

Firefox 2.0.0.1 or later, plus Java plugin	MS Internet Explorer 6 with Service Pack 1 or 2 (You must get SP1 and upgrade to SP2 from that)
Mozilla Suite 1.7 or higher	Netscape 7.1, 7.2, 7.3, or 8.0.33 or later

WARNING: at this time, Microsoft Internet Explorer 7 does NOT work completely with Electronic Reserves and some other campus programs.

If you are using another version of these, OR A VERSION OF THESE GIVEN TO YOU BY YOUR INTERNET SERVICE PROVIDER (which may have been altered/limited),
or another browser, you may not be able to access all the services. Most of these are a free download from the sites linked.
How to check your browser version.

Microsoft Internet Explorer users ALERT!
Microsoft is known to issue patches and upgrades which may have unforeseen side effects on your Internet Explorer browser,
and may sometimes block access or printing from library services.
You may try using one of the other browsers above instead if you are having trouble when using Internet Explorer.

Mac(intosh) users please click here.		America OnLine (AOL) users please click here.
Those with older versions of Windows before XP (such as 95 or 98) computers or browsers, or using a browser from MicroSoft Network (MSN), need to update to one of these browsers now.		Other browsers, cellphone/PDA users click here first.

---

Adobe Acrobat Reader for PDF Files

For viewing PDF files online or in Electronic Reserves, you will need installed. This is free to download (click on the button)
and is also available on the Library Software CD-ROM.

1

If you have reached the Library systems during this semester from a computer on-campus, but are not able to do so from off-campus (home or office or elsewhere), consider the following:

• Are you using the one of the tested browsers?
• Have you set your browser's security settings to allow for Library services?
• Have you upgraded your operating system, or other software, or used Microsoft Windows updates, or other updates?
• Is this the same semester when you last reached the Library system?
• Have you changed any passwords?
• If you are using an office computer, could your office network be using a firewall (protective system) which might block some of our software from coming through?

Differences in any of these factors might be the problem. If not, try these:

• Treat this as the first time you have tried to use the Library services, and check your browser version.
• Be sure you are currently enrolled/employed in the semester that is currently in session.
• Try typing your password one character at a time.

Microsoft Internet Explorer users ALERT!
Microsoft is known to issue patches and upgrades which may have unforeseen side effects on your Internet Explorer browser,
and may sometimes block access or printing from library services.
You may try using one of the other tested browsers instead if you are having trouble when using Internet Explorer.

2

If you have reached the Library systems during this semester from off-campus, but are not able to do so now, consider anything that might have changed.

• Are you using the same computer?
• Have you upgraded your operating system, or other software, or used Microsoft Windows updates, or other updates?
• Is this the same semester when you last reached the Library system?
• Have you changed any passwords?
• If you are using an office computer, could your office network be using a firewall (protective system) which might block some of our software from coming through? Could this have been changed by someone else, so the new settings block Library software or Java?

Differences in any of these factors might be the problem. If not, try these:

• Treat this as the first time you have tried to use the Library services, and check your browser version.
• Be sure you are currently enrolled/employed in the semester that is currently in session.
• Try typing your password one character at a time.

Microsoft Internet Explorer users ALERT!
Microsoft is known to issue patches and upgrades which may have unforeseen side effects on your Internet Explorer browser,
and may sometimes block access or printing from library services.
You may try using one of the other tested browsers instead if you are having trouble when using Internet Explorer.

3

There are two kinds of passwords used on campus.

ONE: You have a campus network login, which includes the name and the changing password given to you at registration.
This allows you to login to the campus computers, and automatically sets up your privileges on that computer.
This also allows you to use the campus email and information system called LionsLink.
You will need to change your password when you receive an email on LionsLink that your password is about to expire. This is a security feature that protects you and keeps unauthorized persons from using your email and services.
The campus network login is updated using LionsPass which is supervised by the Computer Help Desk.

TWO: You have a student identification number, which is on your paperwork and on your student i.d. card.
This number is usually shown beginning with an @ symbol and eight digits. For example: @00054321 You may also see it in some places with a two zero instead of the @ symbol. Using the same example: 2000054321
To access library services (which operate on a different computer), you use this number, beginning with the @, as your password.
The Library gets this number after you register, but there may be a delay in getting it into the Library's computer system, depending on the date and time you registered.
You can check to see if you are in the Library system by going to the patron information page, logging in with your information, and seeing if the Library computer has you on file.
REMEMBER: if you still had obligations left from an earlier semester at the beginning of this semester, you may be blocked from using the Library services until you clear up your obligations. Librarians have long memories about such matters, so come in to the Library or call 479-788-7206 / 1-800-935-9341 to discuss it.

4

Are you getting a message that Windows is blocking something for security reasons to protect you? This may appear in a colored (often yellow) line across the top of the browser screen.

The default settings, especially after upgrading to a new version of a browser, may be set too high and not make exceptions for safe web sites such as the library. You can change these yourself.

To change security settings, select your browser from the list:

• Changing Internet Explorer Security Settings

• Changing Firefox Security Settings

5

Internet Explorer may have security set too high to use the Library site properly and allow Library popup messages. You need to let IE know that the library site can be trusted.
You can add a site manually to the Trusted Zone by:

1. visiting it using IE





2. then clicking Tools at the top of your browser



3. then click on Internet Options from the menu.





4. Select the Security tab



5. then select Trusted sites





6. and click the Sites button.





7. Type or copy the URL in the location box into the input box (just the first part up to the single / and click the Add button to add the domain.



8. Close Internet Explorer, and then click on it to start it again with the new settings.

The university site is "http://www.uafortsmith.edu and the library site is "http://libcat.uafortsmith.edu". Enter both of these, one at a time, as Trusted Zone sites. You should only need to do this once, normally - then IE should trust these sites in the future.

Note: if you get a popup saying only "https" sites are allowed, be sure to uncheck the Require server verification box so it is blank.

6

You can tell Firefox to trust the library web site and allow it to show popup messages and install the applets to run Electronic Reserves in the following steps:

1. Click on the Tools button on the top toolbar



2. Click at the bottom of the dropdown list on Options



3. Click on the Contents tab.



4. On the Contents tab, be sure that Enable Java IS checked as shown.



5. On the Contents tab, be sure that Enable JavaScript IS checked as shown.



6. Normally, Block Popups is checked as shown, so you need to tell Firefox to make exceptions. Click on the Allowed Sites button to the right of Block Popups.



7. Type in libcat.uafortsmith.edu into the Address of web site box



8. Click on the Allow button to add it to the list.



9. You may also want to add other UA Fort Smith sites by adding *.uafortsmith.edu to the list in the same manner.



10. Now, try your search all over again, and this time it should work.
    If not, contact the Library at 479-788-7206 / 1-800-935-9341 during regular hours.

7

Electronic Reserves Problems, including Printing

The Electronic Reserves login screen says Sorry, cannot locate patron record when I enter my name.

Remember - you must be registered THIS SEMESTER and the semester must have already begun to use these resources!
When the semester ends, you cannot use the Electronic Reserves unless you make special arrangements with the Library.

Remember that you must be currently registered in this semester student / faculty / staff in order to use Electronic Reserves and this must be during a semester - not between semesters. Being registered in past or future semesters does not count.

If you are currently registered this semester, then:

• First, try entering your student number again, beginning with the @ symbol, typing one key at a time, to be sure that there are no mistakes.
  Since you cannot see the actual number (it is hidden for security purposes), it is easy to make a mistake, so typing one key at a time helps to keep it accurate.


• If your login is not accepted, you may not be in the Library's system yet.
  Check the patron information page, login with your student number, and see if you are listed in the Library computer.
  If not, then you will need to call (479) 788-7200 or 1-800-935-9341, or bring in your printed schedule to the Library circulation desk during regular hours, and request that you be entered into the library system.
  If you are listed, then you should be able to use your student number to login to library systems.

You may not be in the Library's system if:

• the university is between semesters
• you registered during the last few days of registration, or after the first day of the regular semester
• you are not registered for the current semester

To check if you are in the Library's system, go to the Patron Information screen and login with your student number. If you cannot get your name to appear, you are not in the Library's system yet, and need to bring your schedule to the Library circulation desk to be entered, or call 479-788-7206 / 1-800-935-9341.

8

Reason: The most frequent cause of this is refusing permission to the Acordex popup screen.

When you click on the link to an article, you should see a popup window something like this (it may differ according to your version of Windows):

Always click on "Yes" or "Always" or "Accept" for popups about "Acordex Imaging Systems" - you need this to view Electronic Reserves articles.

You may also get other popups:

Wondering about allowing the Library to do this? Please remember:

• The Library does not keep any records or install any dangerous software on your computer. This is only to permit you to use the Library services normally. No information about you or your activities will be kept.


• Messages about Acordex Imaging Systems applets are safe. Grant permission (click on Yes), or if allowed, click on Always grant permission. This is the special software that allows you to read and print Electronic Reserves material.


• If a popup says "The certificate has expired", click on Yes. anyway. This will not harm anything using this software.


• If a popup asks "Do you want to install and run signed applet...", click on Yes to Grant this session, or Always grant this.


• "Do you want to install and run a program in C:\TMP or C:\WINDOWS\TEMP?" answer Yes or OK.


• "JavaScript or Java applet from Acordex Imaging Systems is requesting additional privileges?" should be allowed to have the added privileges. Click on Yes.


• If it says "The certificate has expired" allow it anyway. This will not harm anything using this software.

If you give permission to the Acordex popup, but still get a blank screen, check the top of the screen to see if you are using the correct version of your browser, or using Microsoft Internet Explorer. You might need to update your browser, or switch to another browser, such as Firefox, Netscape, or Mozilla. Click here to learn how to check your browser version.

You may also or instead get a message saying that you need Java enabled, or need to load Java. Click here for help with Java.

What if I didn't get the Acordex popup at all?

After you entered your number the first time it was required during this session, you may not need to enter it again until you close your browser session. However, if you never got to enter it and can't get to Library services, you may need to change your browser's security settings. Click here for instructions.

9

1. At the login window, enter your number exactly as it appears on your card beginning with the @ symbol.
   If you do not have a UA Fort Smith card with the @ number, use the student number which begins with "20" from your class schedule or other paperwork. Type one key at a time to be sure you enter it exactly as shown on your card or paperwork.




If you don't already have one, you will need to get a card at the Campus Center as soon as possible to check out library materials and use other facilities on campus.

2. Click on the Submit button.

Remember that if you spend a long enough time on the same page, you may be required to logon again. Just repeat the same process above.

Remember - you must be registered THIS SEMESTER and the semester must have ALREADY BEGUN to be sure of using these resources! If the semester for which you registered has not started yet, you may not be able to use library resources yet, even if you received a login for LionsLink and other services.

---

10

Why does the Electronic Reserves want me to load a Java plugin before I can see an article?

You may see a popup that tells you that you need to load or enable Java before you can use this web page. This is software that runs the special viewer which allows you to use Library services.

If you get this message, or are having error messages or problems with Java, click here for more help.

Wondering about allowing the Library to do this? Please remember:

• The Library does not keep any records or install any dangerous software on your computer. This is only to permit you to use the Library services normally. No information about you or your activities will be kept.


• Messages about Acordex Imaging Systems applets are safe. Grant permission (click on Yes), or if allowed, click on Always grant permission. This is the special software that allows you to read and print Electronic Reserves material.


• If a popup says "The certificate has expired", click on Yes. anyway. This will not harm anything using this software.


• If a popup asks "Do you want to install and run signed applet...", click on Yes to Grant this session, or Always grant this.


• "Do you want to install and run a program in C:\TMP or C:\WINDOWS\TEMP?" answer Yes or OK.


• "JavaScript or Java applet from Acordex Imaging Systems is requesting additional privileges?" should be allowed to have the added privileges. Click on Yes.


• If it says "The certificate has expired" allow it anyway. This will not harm anything using this software.

11

Databases Problems

Check the following:

• Remember - you must be registered THIS SEMESTER and the semester must have ALREADY BEGUN to be sure of using these resources! If the semester for which you registered has not started yet, you may not be able to use library resources yet, even if you received a login for LionsLink and other services.
  Click here to check your Library patron record. If the computer can't find you, then you may not be the Library computer yet.



• At the login window, enter your number exactly as it appears on your card beginning with the @ symbol.
  If you do not have a UA Fort Smith card with the @ number, use the student number which begins with "20" from your class schedule or other paperwork. Type one key at a time to be sure you enter it exactly as shown on your card or paperwork.



• Do you have any library obligations, such as fines, overdue materials, or lost items? Your account may be blocked until those obligations are cleared. Please contact the library at (479) 788-7200, 1-800-935-9341, or by email or come in during regular hours to discuss this. Payment cannot be accepted by telephone or email.



• Have you gotten any popups mentioning that you need to have Java enabled or loaded? Your browser must have Java working for this to operate, so click here.

12

The database information does not print properly.

Select your problem from the list:

• The information does not print at all.

  Are you using Internet Explorer?

  Sometimes upgrades or 'fixes' for IE problems can interfere with printing, even if you are able to see the information on the screen.
  You have three options:

  1. You can change to another browser and try this database again.
  2. You can highlight the text by holding down the left mouse button and dragging it from the start to the end of the text you need, and then pressing Ctrl and c together to copy the text to the Windows clipboard.
     Then you can paste the information into WordPad or your word processor to save or print it from there.
  3. You can print the screen, move down as needed, and print the screen, until you have the entire item you needed. You will need a screen printing utility for this -- there is one available on the Library Software CD-ROM, available at the Circulation Desk in the Library.


• The information prints on too many pages, or one line per page, or runs off the edge of the page, or other odd behavior.

Many databases display the information in such a way that it does not print properly as you see it.
In these cases, look at the top, bottom, or sidebar of the database for a Print icon or link. This will allow you to reformat the page into a view that will print normally on your printer.

13

NetLibrary Problems

I cannot print from the NetLibrary ebook on my screen.

• FIRST: Remember: you must go connect to NetLibrary through the Boreham Library web site or the Online Catalog link to allow NetLibrary to recognize you as a registered user. The Your Library box should say University of Arkansas - Fort Smith directly above the Amigos Library Services logo - if not, go through the Boreham Library Online Catalog again.


• SECOND: The other possible reason: You chose to "browse" the ebook but not "check out" the ebook. If you do not "check out" the book, you can browse but not print.
  Also, someone else can check it out and then you will be blocked from using it until they are done. Some of the added features available will not function with a book until you check it out.


• REMEMBER: Even if you check out the ebook, you will only be able to print a limited amount. You cannot print the entire book or large sections of it; you must read it online. This protects the copyright of the publisher and author.

Unlike the Research Databases and other services, NetLibrary does not have any pre-existing account information for you until you create your own account. You must create your own account first to check out the NetLibrary ebooks. The account you create will last through the rest of the current semester. If you have not set up an account yet, use the instructions below to create your own name and password. An account does not exist until you create one for yourself. To create a NetLibrary login:

1. Be on the NetLibrary home page or a book page.


2. At the top right of the browser screen, click on the link to Create a Free Account.


3. Fill in the blanks, especially the ones marked as required.


4. You may use any name and password you choose. The blanks in bold with asterisks are required. This information is confidential.


5. Click on Create Account button and continue through the process.


6. If you already selected a book, it will usually reappear. You may also search NetLibrary or the Library catalog for the ebooks you need.

To read an ebook from NetLibrary:

1. Select an ebook from the Library catalog (click on the "An electronic book accessible through the World Wide Web; click for information" link), OR
   go to the Library home page and click on NetLibrary
   
   
2. When you find an ebook, use the Log in to open your account, IF you already have one.
   
   
3. You may browse an ebook but not be able to print.
   
   
4. You may check out an ebook and be able to print a limited amount, but not the entire book. You may use the book for up to 24 hours before you need to check it out again.

Please check in an ebook (using the button on the toolbar) if you finish using it before the time is up so that others may use it; only one person is allowed to check it out at a time.

5. You can create and use your NetLibrary account from off-campus too, using your NetLibrary login. Ebooks checked out will be visible from wherever you log in.

Remember:

The NetLibrary ebooks allow you to "check out" an ebook to read on the computer for up to 24 hours. You must set up an account to check out a book. NetLibrary is a separate company and does not have any name or password information about you until you create an account. Only your name, country and email address are required information. You do not have to use the same name and password as on campus BUT only you can remember this information; the University has no record of it.

Remember - you must be registered THIS SEMESTER and the semester must have already begun to use these resources!

---

14

Other Frequently Asked Questions for Off-Campus Access to Library Services

• Why can't I reach some pages on the Library web site?


• Why can't I reach the electronic databases, or certain ones?


• Unexpected Popup Messages


• Browser Problems


• Printing

15

• Why does the Electronic Reserves want me to load a Java plugin before I can see an article?



• Why am I getting a Security Warning asking or telling me:
  
  
  • if I want to install and run a program in C:\TMP or C:\WINDOWS\TEMP? Should I allow this?
  
  
  • "JavaScript or Java applet from Acordex Imaging Systems is requesting additional privileges?"
  
  
  • "The certificate has expired"?
  
  
  • "Do you want to install and run signed applet..."?
  
  
  

• Where does the browser tell me what is wrong?



• I am using AOL (American On Line) service and the browser they gave me, so why can't I get to the Research Databases or Electronic Reserves, or why won't they work properly for me?



• Why is the Electronic Reserves screen blank even though I put in my number properly?



• Why did my browser say "Illegal operation" and close when I tried to get to something through the Library web site?



• What Internet software/Web browser should I use for the Research Databases and Electronic Reserves?



• How do I find out what version of Web browser I have?



• What do I do if it says Java must be enabled, or Java must be loaded?



• What do I do if it says cookies must be accepted?



• What is a plugin and why do I need it?

• Stuck Print Jobs



• Why can't I print from a Research Database?



• Why can't I print from Electronic Reserves? How can I print LARGER?



• Why can't I print from NetLibrary?

Why can't I reach pages on the Boreham Library web site?

• If you get a message that this site is not available, or that the server cannot be found or reached, check the address in your Location box (the "URL") to be sure that everything is correct, including the punctuation.



• Remember that you do NOT need to go through LionsLink to use the Library services or reach the Library website. If LionsLink is down (not working), you may still be able to reach the library by clicking here.



• Even the most reliable web sites sometimes have technical problems. The usual message says that the server is not responding. If you try several times with the correct URL and still can't get through, call the UA Fort Smith Computer Help Desk at (479)788-7460 to see if the site is working normally.

16

Why can't I reach the electronic databases, or certain databases?

Remember - you must be registered THIS SEMESTER and the semester must have already begun to use these resources!

If you tried to go to a Research Database and the login screen would not accept your password and gives you a message, click here.

If you clicked on a link to a Research Database and

• Got a password prompt with the name of the database on the page (instead of the UA Fort Smith login page),

OR

• You keep getting the login screen again and again,

go back to the link and try again, logging in with these instructions.

If that doesn't get to the database, you may need to change browsers. Click here for instructions.

If everything else seems to be correct, there may be a temporary problem at the database site. Please notify the Library by email or by phone at (479)788-7200 or 1-800-935-9341 during regular hours if possible.

You may also try a different database -- some of the others may still be available if the first one you selected is down.

If you clicked on a link in the Research Databases and got a message that this site is not available, or that the server cannot be reached, please use the Back button (left arrow) on your browser, go to the same link, and try again one more time.

If your password was accepted, but you can't get through after several tries, please notify the library by email or by phone at 479-788-7200 or 1-800-935-9341 during regular hours if possible.

17

Why does the Research Databases login screen say Bad username/password when I try to login?

Remember - you must be registered THIS SEMESTER and the semester must have already begun to use these resources!

Remember that you must be currently registered student / faculty /staff to use the databases. Our licenses with the databases do not allow access unless you are current.

Try entering your name and student number again, typing one key at a time, to be sure that there are no mistakes.
You must have your student number beginning with an @ symbol as shown on your student i.d. card.

You may need to check with the Library to be sure your new number is in your library record. Call (479) 788-7200 or (800) 935-9341 during open hours, or use email, or come into the library.

If your login is not accepted, you may not be in the Library's system. You will need to bring in your student identification card or printed schedule to the Library circulation desk during regular hours and request that you be entered into the library system.

You may not be in the Library's system if:

• the university is between semesters
• you registered during the last few days of registration, or after the first day of the regular semester
• you are not registered for the current semester

To check if you are in the Library's system, go to the Patron Information screen and login as described. If you cannot get your name to appear, you are not in the Library's system yet, and need to bring your schedule to the Library circulation desk during regular hours to be entered.

18

Why doesn't NetLibrary accept my password?

Remember - you must be registered THIS SEMESTER and the semester must have already begun to use these resources!

You must set up your own account for NetLibrary to check out a book.

NetLibrary is a separate company and does not have any name or password information about you until you create an account. Only your name, country and email address are required information. You do not have to use the same name and password as on campus BUT only you can remember this information; the University has no record of it.

NetLibrary also cancels passwords if they are not used often enough. You may need to recreate your password.

For instructions, click here.

19

Where does the browser tell me what is wrong?

At the top of your browser screen, click on View and be sure that you have a check mark besides Status Bar. You should always show it normally.

The Status Bar shows at the bottom of your screen, and on a secure site (such as an online store) may show the locked padlock for a secure connection.

The Status Bar also shows the progress of your web pages as they load (the progress bar) as well as messages about any problems loading.

Some messages also have popup windows that tell you that you need a plugin or have other problems.

20

I am using AOL (American On Line) service and the browser they gave me, so why can't I get to the Research Databases or Electronic Reserves, or why won't they work properly for me?

AOL (American On Line) users must get another browser. The one provided to you by AOL usually does not have all the functions needed to access the Electronic Reserves and databases. You can still use AOL to connect to the Internet if you change to a fully functional browser version once you are connected.

For a list of browsers tested with Library services, click here.

21

How to check your browser's version

1. Load your browser (Firefox, Netscape, Mozilla or Internet Explorer).


2. At the top of the window, click on the Help button.


3. Look for the "About" buttons at the top of the browser window and click on About [browser name].


4. Firefox, Netscape and Mozilla show a clear version number in bold print.



5. Internet Explorer is slightly different. It shows a version number at the top of the text, and then the service pack and other upgrades 2 or 3 lines down, if present:

Microsoft Windows users ALERT!
Microsoft is known to issue patches and upgrades which may have unforeseen side effects on your Internet Explorer browser, among other actions. You may try using the Firefox or Netscape browser instead if you have recently downloaded patches or upgrades. See browser instructions to obtain other browsers.

22

Why did my browser say "Illegal operation" and close when I tried to get to something through the Library web site?

This is a problem with Windows operating systems, and occurs with most programs, sooner or later.
It has nothing to do with breaking the law -- it is only a computer error message.
You may try loading the browser and accessing the same web site again. If you get another illegal operation message, restart your computer and then try again.

23

To remove stuck print jobs:

1. Right Click on the printer icon in the system tray (the bar at the lower right of the screen)




2. In the popup menu, click on Open All Active Printers and Faxes


3. In the printer window that opens up, select the first print job in the list so it is highlighted. It may say "Pending" or "Waiting" or something other than "Printing".


4. Click on File and select Cancel All Documents to remove the stuck print job.

You may need to reboot your computer to convince it to print again (and, if it asks, refuse to print any existing jobs that remain -- instead, cancel them all).

24

What is a plugin and why do I need it?

First see if you can use the site anyway. The plugin may not be needed to do what you want.

Some programs on the databases or other sites may require Adobe Acrobat Reader to read ".pdf" materials. This should be on all the library computers. For your own computer, this can be downloaded for free, or is available on the library's CD-ROM.
Adobe Acrobat Reader from the Adobe site is considered safe to install.

To learn how to turn on your browser's Status Bar, click here.

Other plugins may be needed for some databases or web sites, to run certain features (such as moving pictures or sound/music). The site or the browser will usually tell you what is needed, and lead you through downloading it. You may have to install it, and perhaps even reboot your computer to activate it completely, before you come back to the web site that first required it.
In many cases, however, the plugin may only allow extra features that may not be vital to using the web site.

Plugins considered normally safe (when downloaded from these sites) which are often used:

• Adobe Acrobat - be sure to get the correct version for your version of Windows.
• Java -- essential for Library services!
• Flash Player
• Microsoft Office products viewers for Word, Excel, Powerpoint, Access, Outlook files, if you don't have the full versions of those programs
• QuickTime
• RealPlayer (normally included with Netscape)
• Shockwave Player

If the browser does not have a link for the plugin required, try Firefox for Firefox plugins, or Netscape Plugin Search.

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What do I do if it says cookies must be accepted?

• To enable Internet Explorer 6 cookies
• To enable Firefox cookies
• To enable cookies for Netscape 7.x versions
• To enable cookies for Netscape 8.x versions

1. In Internet Explorer, on the top toolbar, click on Tools


2. Click on Internet Options




3. Click on the Privacy tab.



4. Move the slider down one notch. Usually, Medium High should allow you to use Library services while still remaining reasonably secure.


5. Go back to the underlined link again and try it again.


6. If it still does not work, go back to Privacy setting and adjust down another notch.

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1. In Firefox, click on Tools


2. Click on Options


3. Click on Privacy settings.




4. Check mark in Allow sites to set cookies


5. Check mark in for the originating web site only


6. Click OK to finish.


7. Go back to the underlined link again and try it again.

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1. In Netscape, click on Edit.


2. Click on Preferences.


3. Click on Privacy and Security.




4. Click in the circle that says Enable cookies for the originating site only until a dot appears in the circle,
   OR
   Click in the circle that says Enable cookies based on privacy settings.


5. Click on OK to finish.


6. Go back to the underlined link again and try it again.

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1. In Netscape, click on Security Center (just right of the orange GO button).


2. Click on Site List tab.




3. Click in the circle that says Enable cookies for the originating site only until a dot appears in the circle.


4. Click on OK to finish.


5. Go back to the underlined link again and try it again.

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Why can't I print from Electronic Reserves? How can I print LARGER?

Remember: enlarging the print on the screen does not affect the print size!

Always click on the printer icon of the Reserves (lower) window to print, instead of the Print button on the browser.

This also should allow you to enlarge the printing if you desire (whether or not you changed the print on the screen).

If you are having trouble getting anything to print at all while using Internet Explorer, we recommend changing to another browser, such as Firefox or Netscape. Internet Explorer often has updates which temporarily disable functions,such as printing, for certain programs.

However, sometimes Windows or your printer software simply will not accept larger printing from the EReserves software. In these cases, the printer software may be changed to do the enlarging.

REMEMBER: Instructions vary somewhat from printer to printer. You will need to explore your printer's settings. The instructions below are just guidelines and may not apply, word for word, to your specific printer, but may be helpful.

1. Use the lower printer icon below the UA Fort Smith title (NOT the regular browser print, or CTRL-P) to start.




2. When the Java Applet window pops up, ignore the "Magnify" function and just click on the pages you want, and then on OK.




3. If you get a popup Confirmation Needed - Print, just click on Yes.


4. At the Print popup with the printer name, click on Properties or Preferences (depending on your printer).



However, if you don't get such a printer popup before your printer starts to print, you may need to go to the printer software directly. This varies greatly from printer to printer, so check your printer's manual for instructions on changing print size.





For example, on a typical inkjet printer:

5. One of the tabs on the new window will have a feature that normally says 100% of Normal Size or something similar.
   For many laser printers, this may be the Effects tab.
   In this example, however, for a Canon inkjet, it was the Page Setup tab, and Printing Type had to be changed to Scaled Printing so the Scaling box opened.




6. Change this amount to a slightly larger one -- usually 125% is the maximum for a page. You may also change the page orientation to landscape to allow more room, but use more paper.


7. Click on OK and then again at the Print popup, click OK.


8. You should have a larger version printout. You may need to adjust the percentage for each article.

You might need to repeat this procedure if you change articles in Electronic Reserves.

You may also need to change it back to 100% to print other web pages normally.

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Macintosh Users

The Boreham Library regrets that there is, at present, no way for library staff to test access via Macintosh software. We suggest you try the Mac version of Firefox 2.0.0.1 or later (also remember to get Java for your Mac), or the highest 4.x or 7.x version of Netscape available, and follow the other relevant instructions here.

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Other browsers, cellphone/PDA users

We have not been able to test or enable other browsers to work reliably with library systems at this time. For example, Opera 8.5 does not print from Electronic Reserves.

Our screens are not formatted for optimal cellphone/PDA viewing at this time, but we are planning on that for the future. Please let us know by email if this feature would be useful to you.

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